Frequently Asked Questions (FAQ)
Find quick answers to our most common questions regarding products, services, insurance, and more.
General & Product Questions
What is Durable Medical Equipment (DME)?
DME is equipment that is primarily used to serve a medical purpose, is not useful to a person in the absence of illness or injury, is ordered or prescribed by a physician, and is reusable. Examples include wheelchairs, hospital beds, and oxygen equipment.
Do you sell used equipment?
Yes. Through our Consignment Program, we offer high-quality, professionally inspected, and sanitized used equipment at reduced prices.
How do I know which wheelchair is right for me?
Choosing the right mobility device is critical. We highly recommend scheduling a free consultation with one of our Certified Mobility Specialists, who will work with your therapist to assess your needs and recommend the best fit.
Insurance & Service Questions
Do you accept Medicare?
Yes, we are a Medicare Part B provider. Coverage for DME is subject to specific criteria, including a physician's order and medical necessity. Please visit our Insurance & Billing page or call us for verification.
Can I rent equipment?
Absolutely. We offer flexible rental programs for many items, including hospital beds, wheelchairs, and lift chairs. See our Rentals page for details and availability.
Do you repair equipment not purchased from Simpson Medical?
Yes. Our certified technicians can repair and service most major brands of DME, even if you purchased it elsewhere. Visit our Repairs & Maintenance page to schedule service.
Still Have Questions?
Our friendly and knowledgeable staff is ready to assist you.
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