Privacy Policy

Our Commitment to Your Privacy

Simpson Medical Equipment Inc. ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that falls into two main categories:

1. Personal Information (PI)

This includes information you voluntarily provide to us, such as when you fill out a contact form, request a consultation, or inquire about insurance coverage. This may include:

• Name, address, telephone number, and email address.
• Insurance policy details and billing information.
• Medical information relevant to the equipment or service you are requesting (protected under HIPAA).

2. Non-Personal Information

This includes data collected automatically when you browse our website, such as:

• IP address, browser type, and operating system.
• Pages viewed, time spent on pages, and referring website addresses.
• Cookies and tracking technologies used for analytics and improving website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide the medical equipment and services you request.
• To process billing and claims with your insurance provider.
• To communicate with you regarding your orders, services, and appointments.
• To improve our website and services based on user behavior and feedback.
• To comply with legal and regulatory requirements, including the Health Insurance Portability and Accountability Act (HIPAA).

Disclosure of Your Information

We do not sell your personal information. We may disclose your information only in the following circumstances:

• To your healthcare providers (physicians, therapists) as necessary for coordination of care.
• To your insurance company or other payers for billing and payment purposes.
• To third-party service providers who perform functions on our behalf (e.g., delivery services, IT support), provided they are bound by confidentiality agreements.
• When required by law, such as in response to a subpoena or court order.

Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive and health-related data is handled in compliance with HIPAA standards, including encryption and secure storage practices.

Your Rights

You have the right to access, update, or request the deletion of your personal information, subject to legal and contractual restrictions. Please contact us using the information below to exercise these rights.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Simpson Medical Equipment Inc.
4017 W Highway 70
Durant, OK 74701-4591, USA
Email: privacy@smequip.com
Phone: +1 (208) 783-9802